FAQ / Frequently Asked Questions
What are the shipping costs?
Tracked shipping is free for all orders! All tax and import duties are already payed.
How long will it take to receive my order?
Standard delivery takes 3–8days for the UK.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number.
What is your return policy?
We accept returns within 30 days of receipt. Return shipping costs are the responsibility of the customer.
What should I do if my order is delayed?
Delays can occasionally happen. We appreciate your understanding. If you have any questions, please contact us via our contact form or via info@pine-pear.com.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible via our contact form or via info@pine-pear.com.
Do you offer gift cards?
No, we do not offer gift cards at this time.
Which payment methods do you accept?
We accept various payment methods including SSL-encrypted payments with American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, VISA
How can I contact customer service?
You can reach our customer service via our contact form, via info@pine-pear.com, by calling or sending a WhatsApp message to +44 020 4578 8248.
Do you have physical stores?
Pine & Pear is currently an online-only store. However, we provide detailed product information and excellent customer support to ensure a smooth online shopping experience.
How can I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address at the bottom of our homepage.
Still have questions?
For any questions, feel free to contact us via our contact form or via info@pine-pear.com. Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+1), We aim to reply to all emails within 1 business day.
Contact & Company Information
If you have any questions or need help with your return, please reach out to our customer support team:
Shop name: Pine & Pear
Company name: Brein Group V.O.F.
VAT Number: NL866886205B01
Company number: 94765782
Address: Panovenweg 1, 5708 HR,, Helmond, Netherlands
Telephone: +44 020 4578 8248
Email: info@pine-pear.com
We are available during the following hours:
Monday to Friday: 9 a.m. to 5 p.m.
Saturday and Sunday: closed.
We will respond within 24 hours.