FAQ / Frequently Asked Questions

What are the shipping costs?
Tracked shipping is free for all orders! All tax and import duties are already payed.

How long will it take to receive my order?
Standard delivery takes 5–12 days for the UK and Europe, depending on the items.

Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number.

What is your return policy?
We accept returns within 14 days of receipt. Return shipping costs are the responsibility of the customer.

What should I do if my order is delayed?
Delays can occasionally happen. We appreciate your understanding. If you have any questions, please contact us via our contact form or via info@pine-pear.com.

Do you offer expedited shipping?
Currently, we do not offer expedited shipping.

Where do your products come from?
Our products are supplied by external fulfillment partners and are mostly shipped directly from China. As a result, packaging may differ slightly from what you are used to.

Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible via our contact form or via info@pine-pear.com.

Do you offer gift cards?
No, we do not offer gift cards at this time.

Which payment methods do you accept?
We accept various payment methods including credit cards, iDEAL, PayPal, bank transfers, and crypto. For crypto payments, please message our customer service via our contact form or via info@pine-pear.com.

How can I contact customer service?
You can reach our customer service via our contact form, via info@pine-pear.com, by calling or sending a WhatsApp message to +44 020 4578 8248.

Do you have physical stores?
Pine & Pear is currently an online-only store. However, we provide detailed product information and excellent customer support to ensure a smooth online shopping experience.

How can I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address at the bottom of our homepage.

Still have questions?
For any questions, feel free to contact us via our contact form or via info@pine-pear.com. Our customer service is available 24/7. You can expect a response within 24 hours.