Payment Policy

Last Updated: 3rd of October, 2025

At Pine & Pear, we ensure your checkout experience is seamless, secure, and trustworthy. This Payment Policy outlines our accepted payment methods, commitment to data security (including SSL encryption), and compliance with UK and Google Merchant Center standards.

1. Accepted Payment Methods

We accept a wide array of secure and convenient payment options to make your shopping experience easy.

• Credit/Debit Cards:

  • American Express (Amex)

  • Maestro

  • Mastercard

  • VISA

• Digital Wallets/Express Checkout:

  • Apple Pay

  • Google Pay

  • Shop Pay

Currency: All transactions and pricing on pineandpear.com are processed in Great British Pounds (GBP).

2. Secure Payment Processing (SSL Encryption)

Your security is our highest priority. We guarantee that your financial data is protected throughout the transaction process.

• SSL Encryption: Our entire website, especially the checkout and payment pages, is secured using industry-standard SSL (Secure Sockets Layer) encryption technology. This technology encrypts all data transmitted between your web browser and our servers, making your personal and financial details unreadable to unauthorized third parties. You can verify this security by looking for the padlock icon and "https://" in your browser's address bar.

• Data Handling: We utilize third-party payment processors certified for high levels of security. Pine & Pear does not store your full credit card number, CVC/CVV code, or other sensitive payment data on our servers.

• PCI DSS Compliance: Our payment processing partners adhere to the strict Payment Card Industry Data Security Standard (PCI DSS), ensuring a secure environment for handling card information.

3. Payment Process Details

1. Selection: At checkout, select your preferred payment method from the accepted options listed above.

2. Authorization: When you place your order, the total amount will be authorized on your chosen payment method.

3. Charging: Your card or account will only be charged once your order has been confirmed and is prepared for shipment.

4. Confirmation: Upon successful payment, you will receive an official order confirmation email to the address provided.

4. Payment Issues and Declined Transactions

If your payment fails or is declined, please check the following:

• Verify that your card details (number, expiration date, and security code) are entered correctly.

• Ensure that you have sufficient funds available for the purchase.

• Contact your bank or card issuer, as they may have security protocols that require their authorization for the transaction.

• Try using an alternative payment method.

If you continue to experience difficulties, please contact our customer support team immediately at info@pine-pear.com.

5. Contact & Company Information

If you have any questions or need help with your return, please reach out to our customer support team:

Shop name: Pine & Pear
Company name: Brein Group V.O.F.
VAT Number: NL866886205B01
Company number: 94765782
Address: Panovenweg 1, 5708 HR,, Helmond, Netherlands
Telephone: +44 020 4578 8248
Email: info@pine-pear.com

We are available during the following hours:
Monday to Friday: 9 a.m. to 5 p.m.
Saturday and Sunday: closed.

We will respond within 24 hours.